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What to do if the wrong affiliate was credited
Learn how to troubleshoot affiliate credit.
A few reasons the affiliate credit could have been misplaced:
- The purchaser did not buy within 30 days of clicking the Share Link.
- The purchaser ended up completing the purchase using a different browser or a different computer/device.
- The customer clicked a different Affiliate's Share Link (this overrides the initial link).
- Make sure you have checked the box for Give an affiliate commission on the Offer.
If you are certain you set everything up correctly, please contact firstname.lastname@example.org for further help.
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