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What to do if the wrong affiliate was credited

Learn how to troubleshoot affiliate credit.

A few reasons the affiliate credit could have been misplaced:

  • The purchaser did not buy within 30 days of clicking the Share Link.
  • The purchaser ended up completing the purchase using a different browser or a different computer/device.
  • The customer clicked a different Affiliate's Share Link (this overrides the initial link).
  • Make sure you have checked the box for Give an affiliate commission on the Offer.

If you are certain you set everything up correctly, please contact support@kajabi.com for further help.

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