How to cancel a member's subscription

Learn how to cancel a member's subscription in Stripe and PayPal.

In this article:


Cancel in Stripe

To cancel a Member subscription in Stripe:

  • Log in to your Stripe account.
  • Search the email address of the Member and open their Stripe profile.
  • Scroll down to the Active Subscriptions section.
  • Click the three dots next to the subscription and select Cancel:

How to cancel a Member subscription in Stripe.


Cancel in PayPal

A Member will need to manually cancel a subscription they paid for with PayPal in their PayPal account:

  • Log in to your PayPal account.
  • Click the Settings icon next to "Log out".
  • Select Manage Preapproved Payments under "Payment settings".
  • Select the merchant whose agreement you want to cancel
  • Click the Cancel Subscription button.
Tip:
You can now view the customer's PayPal email address under the purchase tab in their People profile.

Kajabi

To cancel a subscription in the Kajabi admin:

  • Open the People tab from your Dashboard.
  • Locate the Member on the list, then click their name to pull up the Member Details page.
  • Select Purchases.
  • Click view on the Offer in question.
  • Hit Deactivate in the upper right-hand corner of the page.
  • Select to cancel the subscription or keep it active:

Contact support or access our 24/7 Live Chat:

Contact Support Live Chat

Need Help? Live Chat with Us.