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How to cancel and refund a transaction in PayPal
Learn how to manage customer transactions in the PayPal admin.
To refund a transaction in your PayPal dashboard:
- Go to the Activity tab in the header.
- Select Refund next to the transaction you'd like to refund:
A Member will need to manually cancel a subscription they paid for with PayPal in their PayPal account:
- Log in to your PayPal account.
- Click the Settings icon next to "Log out".
- Select Manage Preapproved Payments under "Payment settings".
- Select the merchant whose agreement you want to cancel
- Click the Cancel Subscription button.
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