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How to cancel and refund a transaction in PayPal

Learn how to manage customer transactions in the PayPal admin.

To refund a transaction in your PayPal dashboard:

  • Go to the Activity tab in the header.
  • Select Refund next to the transaction you'd like to refund:

How to refund a transaction in PayPal.

A Member will need to manually cancel a subscription they paid for with PayPal in their PayPal account:

  • Log in to your PayPal account.
  • Click the Settings icon next to "Log out".
  • Select Manage Preapproved Payments under "Payment settings".
  • Select the merchant whose agreement you want to cancel
  • Click the Cancel Subscription button.

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