How a member can manually cancel their subscription to my site

Learn how to enable manual cancelations in your Kajabi admin.

First, you will need to enable this feature on your account:

This flow for subscription cancellation is only supported with Stripe subscriptions. PayPal subscriptions must be canceled via the PayPal dashboard.
  • Go to the Settings tab from the dashboard.
  • Select Subscription Cancelation under the Site Settings header.
  • Toggle on/off the option for a Member to cancel their subscription:

toggle member cancelations

Your members will now find the option to manually cancel their subscription in the Settings tab of their Member account:

  • A Member will log in to their account.
  • Click on their Avatar in the top right of the page.
  • Select Settings from the dropdown
  • Click Billing Info in the top right of the page.
  • Hit the Cancel button:

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