How a member can manually cancel their subscription to my site
Learn how to enable manual cancelations in your Kajabi admin.
First, you will need to enable this feature on your account:
This flow for subscription cancellation is only supported with Stripe subscriptions. PayPal subscriptions must be canceled via the PayPal dashboard.
- Go to the Settings tab from the dashboard.
- Select Subscription Cancelation under the Site Settings header.
- Toggle on/off the option for a Member to cancel their subscription:
Your members will now find the option to manually cancel their subscription in the Settings tab of their Member account:
- A Member will log in to their account.
- Click on their Avatar in the top right of the page.
- Select Settings from the dropdown
- Click Billing Info in the top right of the page.
- Hit the Cancel button:
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