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How to cancel and refund a payment in Stripe

Learn how to cancel and refund a payment made by a Member of your site in Stripe.

To cancel and refund the subscription of one of your Members:

  • Search the Member's email address in the search bar.
  • Click on their Stripe profile
  • Scroll down to the Active Subscriptions section.
  • Click the three dots on the right side of that section and select Cancel Subscription.
  • Scroll up to the Payments section.
  • Click the three dots on the right side of that section and select Refund:

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