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Frequently Asked Questions
Get Started for Free →I don’t need all the features in the plan above my current tier. What should I do?
All Heroes now have the ability to buy limit increases in the app when you hit your limits on your existing plans. For more information on feature limit increases and how to purchase, please see this article.
Why should I consider upgrading to the Pro plan?
The Pro plan is designed for anyone looking to expand their business. It offers significant cost savings by providing more advanced tools and resources that support sustainable growth. By choosing the Pro plan, Heroes can maximize their profitability by getting discounted Kajabi Payments processing fees, while accessing everything they need to take their business further.
How do Kajabi Payments processing fees compare to Stripe?
Kajabi Payments offers competitive rates. With a more straightforward fee structure, Kajabi Payments helps Heroes manage and forecast their expenses with greater accuracy. For a breakdown of Kajabi Payments fees by region, please review this Help Center article.
Will changing the payment provider affect my customers?
Switching to Kajabi Payments is designed to be seamless and should not affect Heroes’ customers' checkout experience. They will continue to enjoy a secure and reliable purchasing process.
If Heroes have existing subscriptions or multiple payment plans, they will remain on the former payment provider, while any new purchases will be processed through Kajabi Payments. Their customers will not notice any difference in the experience.
How does Kajabi handle sales tax compared to third-party providers?
Kajabi Payments automates sales tax calculations and collection during checkout, providing a seamless tax experience. This is different from using third-party payment providers like Stripe or PayPal, where additional configurations or third-party applications are often needed to manage tax effectively. Learn more about Kajabi Sales Tax.
Are there any long-term contracts or cancellation fees with Kajabi Payments?
No, there are no long-term contracts or cancellation fees with Kajabi Payments, allowing Heroes the flexibility to adapt their payment processing solution as their business needs evolve.